Returns & Refunds Policy

Last updated: 25/11/2025

Thank you for shopping with a small business like ours, we really appreciate it. We want you to be happy with your purchase, and we’re here to help if something isn’t right.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 30 days of receiving your order.

We will offer one of the following based on your preference:

A free replacement of the same item (if available)
A full refund to your original payment method

We may request a photo of the issue to speed up the resolution.

We may also be able to replace individual components of the games if they have been lost or damaged for any reason. Maybe the dog ate a category card or a counter slipped down inbetween the garden decking. ( This has actually happened!)

Change of Mind Returns

If you change your mind:

Contact us within 14 days of receiving the order
Return the item within 14 days of notifying us
Items must be unused, in original packaging, and in resellable condition

Customers are responsible for return postage costs unless the item is faulty or incorrect.

Once returned and inspected, we’ll issue a refund within 7 business days.

Non-Returnable Items

The following items cannot be returned unless faulty:

Opened or used products

💳 Refunds

We will refund you in the original payment method only.
Please allow up to 7 business days after approval for funds to reach you — some banks/payment providers may take longer.

Order Changes & Cancellations

If you need to amend or cancel your order, please contact us as soon as possible.
If the order has not yet shipped, we will do our best to update or cancel it.

Once an order has shipped, it will be treated as a return (see above).

📬How to Contact Us

To request a return or report an issue, contact:

Email: gillandsi@strongpointgame.co.uk
Please include your order number and a brief description of the issue.

Your Consumer Rights

This policy does not affect your statutory rights under UK consumer law